Shipping Policy for Picrylic.com

At Picrylic.com, we are committed to providing you with the best online shopping experience. This Shipping Policy explains how we handle your order shipments and the shipping options available to you.

1. Processing Time

  • All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
  • If we experience high order volumes or unforeseen delays, shipments may be delayed by a few days. In such cases, we will contact you via email or phone.
  • Custom or personalized items may require additional processing time depending on the product and customization details.

2. Shipping Rates & Delivery Times

Shipping charges are calculated based on the shipping method selected, your location, and the size and weight of the items ordered. The following shipping options are available:

  • Standard Shipping: Delivery in 5-7 business days (depending on location).
  • Expedited Shipping: Delivery in 2-4 business days (depending on location).
  • Express Shipping: Next-day delivery (available in select areas).

Shipping times may vary based on your location and the shipping provider used. Please note that international shipping may take longer than domestic shipments due to customs processing times.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package's status via the carrier's website.

If you do not receive a tracking number or if there are any issues with tracking your order, please contact our customer service team at [email protected] for assistance.

4. Shipping Restrictions

  • We currently only ship to India. Unfortunately, we are unable to ship to All State at this time.
  • Some products may have shipping restrictions due to size or weight. If an item in your order cannot be shipped, we will notify you and offer a suitable alternative or refund.

5. Customs, Duties, and Taxes (For International Orders)

  • For international shipments, your order may be subject to import duties, taxes, and fees that are levied once the package reaches your country. These charges are the responsibility of the recipient.
  • We do not have control over customs fees and cannot predict what they may be. Customs policies vary widely by country, and we recommend contacting your local customs office for further details.

6. Shipping Address

  • Please ensure that the shipping address provided during checkout is accurate and complete.
  • We are not responsible for lost or delayed orders due to incorrect or incomplete shipping information provided by the customer.
  • If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes before your order is shipped.

7. Lost or Damaged Items

  • If your package is lost or damaged during transit, please contact us immediately at [email protected].
  • For damaged items, please provide us with photos of the damaged product and packaging, and we will work with the carrier to resolve the issue.
  • If your package is lost or delayed, we will initiate a claim with the carrier to investigate the issue. If the carrier confirms that the package is lost, we will work with you to resolve the situation, which may include offering a refund or replacement.

8. Free Shipping Offer

  • Free shipping is available on orders over Rs.1500 for India.
  • This offer does not apply to expedited or international shipping, unless specified otherwise.

9. Order Modifications

Once an order has been placed and processed, we are unable to make any changes to the order, including modifications to shipping details or product items. If you need assistance with an order modification, please contact us as soon as possible, and we will try our best to assist you before your order is shipped.

10. Customer Service

If you have any questions about your order, shipping, or our Shipping Policy, please do not hesitate to contact our customer service team at:

Email: [email protected]

We strive to provide excellent service and are here to assist you with any inquiries regarding your shipping or order.