What is Picrylic.com?

Picrylic.com is an online store offering a wide range of personalized acrylic products. We specialize in customized photo prints, gifts, and home décor items. You can upload your own photos to create unique, high-quality products.

How do I place an order?

To place an order:

  1. Browse through our products and select the item you’d like to customize.
  2. Upload the photo you want to use for personalization.
  3. Review your order and proceed to checkout.
  4. Enter your shipping information and payment details to complete the purchase.
Can I upload any photo for personalization?

Yes, you can upload any photo for personalization, but please ensure that:

  • You have the right to use the photo (e.g., no copyrighted images).
  • The photo quality is good enough for printing (clear, not blurry, with good lighting).
  • We do not accept celebrity or copyrighted photos unless you have explicit permission.
Do you accept returns or exchanges?

We do not accept returns or exchanges unless the product arrives damaged. If your item is broken or the photo is damaged during shipping, we will be happy to send you a replacement. Please refer to our Refund & Return Policy for more information.

How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use this to track the status of your shipment.

How long will it take to receive my order?

Processing and shipping times vary depending on the product and shipping method selected. Typically, it takes about  5-7 business days to process your order, and shipping usually takes another 3-5 business days. You will be notified when your order is on its way.

How do I know if my photo quality is good enough for printing?

We recommend uploading photos with high resolution, good lighting, and clear details. If your photo is too blurry or low in quality, we may contact you for a replacement image. If we cannot process the photo due to quality issues, we will inform you and suggest alternatives.

What happens if my photo is damaged during shipping?

If your product is damaged during shipping, please contact us immediately with clear photos of the damage. We will process a replacement at no extra cost to you. Be sure to reach out within 7 days of receiving the item to qualify for a replacement.

Do you ship internationally?

Currently, we only ship to select regions. Please check our Shipping Policy for more details on where we can deliver your orders.

Can I cancel my order?

Once an order has been placed and payment is processed, we begin production of the personalized item right away. Therefore, we are unable to cancel or make changes to orders after they have been confirmed.

Do you offer gift wrapping?

At the moment, we do not offer gift wrapping services. However, our products are beautifully packaged for safe delivery and presentation.

Is my payment information secure?

Yes! We use secure encryption methods to ensure that your payment and personal information are kept private. We accept a variety of payment options, including credit/debit cards and online payment systems.

Do you offer discounts or promotions?

From time to time, we may offer promotions or discounts to our customers. To stay updated on the latest offers, subscribe to our newsletter or follow us on social media.

How do I contact customer support?

If you have any questions or need assistance, please reach out to our customer support team via email at [email protected]. We’re happy to help!