Refund & Return Policy for Picrylic.com

At Picrylic.com, customer satisfaction is our priority. We understand that sometimes issues arise, and we are committed to addressing any concerns you may have regarding your order. Please read our Refund & Return Policy carefully to understand the process for returns and refunds.

1. Damaged or Broken Photos

  • Photo Replacement: If you receive a product with a damaged or broken photo, please contact us immediately. We will replace the product free of charge.
  • To qualify for a replacement, you must provide photographic evidence of the damage. Please take clear photos of the damaged product, including the packaging, and email them to our support team at [email protected] within 7 days of receiving your order.

2. No Refunds for Change of Mind or Non-Damaged Items

  • No Refunds: We do not offer refunds for items that are not damaged. Once an order is placed, and the product is produced and shipped, we cannot accept returns for reasons such as change of mind, size issues, or dissatisfaction with the product.
  • No Returns: Personalized or customized products cannot be returned unless they are defective or damaged during shipping.

3. How to Request a Replacement

  • If your item has been damaged during shipping, please follow the steps below to request a replacement:
    1. Take clear photos of the damaged product and the packaging.
    2. Send the photos and a description of the issue to [email protected].
    3. Our customer service team will review the case and, if eligible, we will process a replacement and ship the new product at no additional cost to you.

4. Shipping Costs for Replacement

  • If a product qualifies for a replacement due to damage, we will cover the cost of shipping for the replacement item. However, if the item is returned for reasons not related to damage or error on our part, the customer will be responsible for any shipping costs.

5. Exemptions

  • Personalized items: We do not accept returns or offer refunds on customized or personalized products, except in cases where the product is damaged or defective.

6. Processing Time for Replacement

  • Once your return request is approved, the replacement item will be processed and shipped within 7 business days.

7. Contact Us

If you have any questions or concerns about our Refund & Return Policy, or if you need to request a replacement, please contact our customer service team at:

Email: [email protected]

We are committed to ensuring you are satisfied with your purchase and will work with you to resolve any issues that arise.